HOW CAN WE HELP YOU?

Use the form on the right to contact us.

(503) 991-0461

417 SE 11th Ave. Portland, OR 97214

hello@sunscapeled.com

417 Southeast 11th Avenue
Portland, OR, 97214
United States

3238361982

Warranty

SUNSCAPE LLC Limited Warranty

Subject to the exclusions set forth below, SUNSCAPE LLC (“SUNSCAPE”) warrants its indoor light emitting diode (LED) luminaires, including the LED arrays, bars, panels and modules, as well as the LED drivers and integral control devices (“LED Luminaire(s)”) to be free from defect in material and workmanship (the “LED Warranty”) for a period of five (5) years from the date of shipment from SUNSCAPE’s manufacturing facilities. The LED arrays in the LED Luminaire(s) will be considered defective in material or workmanship only if a total of 15% or more of the individual light emitting diodes in the LED Luminaire(s) fail to illuminate.

This LED Warranty applies only when the LED Luminaire(s) are installed in applications in which ambient temperatures are within the range of
intended operating temperatures. SUNSCAPE will not be responsible under this LED Warranty for any failure of the LED Luminaire(s) that is a result of external causes such as acts of nature; physical damage; environmental conditions; vandalism; fire; power failure, improper power supply, power surges or dips, or excessive switching; induced vibration; animal or insect activity; fault or negligence of the purchaser, any end user of the LED Luminaire(s) or any third party not engaged by SUNSCAPE; improper or unauthorized use, installation, handling, storage, alteration, maintenance, service or failure to comply with any applicable codes and/or recommendations or instructions of SUNSCAPE; failure resulting from use with end user or third party supplied products, processes or materials; or any other occurrences beyond SUNSCAPE’s reasonable control. SUNSCAPE will also not be responsible under this LED Warranty for any substantial deterioration in the fixture finish that is caused by failure to clean, inspect or maintain the finish of the LED Luminaire(s). If the LED Luminaire(s) are used on existing foundations, anchorages or structures, the end user is solely responsible for the structural integrity of such existing foundations, anchorages or structures and all consequences arising from their use. Adequate records of operating history, maintenance, and/or testing must be kept by the end user and provided to SUNSCAPE upon request to substantiate that the LED Luminaire(s) have failed to comply with the terms of this LED Warranty.

This LED Warranty only applies to commercial sales through the SUNSCAPE Customer Direct, internet website, or through authorized distributors or retailers. If the LED Luminaire(s) fail to comply with the terms of this LED Warranty, at SUNSCAPE's option, SUNSCAPE will repair or replace the LED Luminaire(s) with the same or a functionally equivalent LED Luminaire(s) or component part. This LED Warranty excludes labor and equipment required to remove and/or reinstall original or replacement parts. This LED Warranty extends only to the LED Luminaire(s) as delivered to, and is for the sole and exclusive benefit of, the original end user of the LED Luminaire(s) at the original location. This LED Warranty may not be transferred or assigned by the original end user of a SUNSCAPE product. The repair or replacement of any LED Luminaire(s) or component part within the LED Luminaire(s) is the sole and exclusive remedy for failure of the LED Luminaire(s) to comply with the terms of this LED Warranty and does not extend the LED Warranty period. Warranty claims regarding the LED Luminaire(s) must be submitted in writing within (30) days of discovery of the defect or failure to an authorized SUNSCAPE post-sales or customer service representative. LED Luminaire(s) or LED arrays may be required to be returned for inspection and verification of nonconformance by SUNSCAPE. However, no LED Luminaire(s) or LED arrays will be accepted for inspection, verification or return unless accompanied by a “return authorization number” which can be obtained only from an authorized SUNSCAPE post-sales or customer service representative

THE FOREGOING WARRANTY TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY

WARRANTIES SET FORTH IN SUNSCAPE’S TERMS AND CONDITIONS. SUNSCAPE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES,

EXPRESS OR IMPLIED, RELATING DIRECTLY OR INDIRECTLY TO THE LED LUMINAIRE(S), WHETHER ORAL, WRITTEN, OR ARISING BY

COURSE OF DEALING OR USAGE OF TRADE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OFMERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE. NO AGENT, DISTRIBUTOR OR OTHER SUPPLIER OF SUNSCAPE PRODUCTS HAS THE AUTHORITY TO

MODIFY OR AMEND THIS LED WARRANTY WITHOUT THE EXPRESS WRITTEN AUTHORIZATION FROM SUNSCAPE.

The total liability of SUNSCAPE on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or resulting from, SUNSCAPE’s performance or breach of this LED Warranty, or from SUNSCAPE’s sale, delivery, resale, repair, or replacement of any LED Luminaire(s) or the furnishing of any services, shall in no event exceed the original purchase price allocable of the LED Luminaire(s) that give rise to the claim, and any and all such liability shall terminate upon the expiration of the warranty period specified above.

IN NO EVENT SHALL SUNSCAPE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE

DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OFCONTRACT,

WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, INCLUDING WITHOUT LIMITATION LABOR

OR EQUIPMENT REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT PARTS, LOSS OF TIME, PROFITS OR

REVENUES, LACK OR LOSS OF PRODUCTIVITY, INTEREST CHARGES OR COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, SYSTEMS,

SERVICES OR DOWNTIME COSTS, DAMAGE TO OR LOSS OF USE OF PROPERTY OR EQUIPMENT OR ANY INCONVENIENCE ARISING

OUT OF ANY BREACH OF THE FOREGOING LED WARRANTY OR OBLIGATIONS UNDER SUCH LED WARRANTY.

SUNSCAPE reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Luminaire(s) purchased after such modification or discontinuance.